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Knowledge base
Explore How-To's and learn best practices from our knowledge base.
Getting Started With Pinpointe
Introduction
7
Introduction to Pinpointe's Basic Features
Databases, Lists and Segments - Overview
Sending Your First Email Campaign in Pinpointe
Adding more user logins
Changing account User IDs and/or Passwords
See all 7 articles
Tips and Tricks
4
Improving Email Deliverability
Tips to Improve the Effectiveness of HTML Email Templates and Designs
Increase Email Open Rates By Improving Subject Lines
Maximizing Click-Thru Rates
Contact Management - Databases, Lists and Segments
Databases, Contacts & Lists - Importing, Exporting and Merging
10
Pinpointe On-Demand, Inc. GDPR Compliance
Editable Custom Fields
Tagged Lists FAQ
Suppression Lists FAQ
Searching / Updating Contacts and Fields FAQ
See all 10 articles
New Drag & Drop Builder and Basic Editor
New Drag & Drop Builder
28
New Drag & Drop Builder Overview
New Drag & Drop Builder
Global Styles - Overview
Global Styles - General
Global Styles - Colors
See all 28 articles
New Basic Editor
4
New Basic Editor Overview
New Basic Editor - Basic Editor
New Basic Editor - Import HTML
Reconciling Differences Between Text and HTML Emails
Sending Campaigns/ Deliverability
Improving Deliverability
9
Improving Email Deliverability
Improving your Subject Line
What is a "Spamtrap"/"Honeypot?"
Auto-Batch Sending FAQ
Predictive Campaign Scheduling FAQ
See all 9 articles
Customized Sending
5
How to Use the Send-On-Behalf-Of Feature
Changing Default Send-From and Reply-To email addresses on a database
Using multiple Send-From and Reply-To Addresses
Pinpointe de-duplicates contacts when sending to multiple campaigns and segments
Campaign Workflows - Managing who can approve & send emails
Sending Errors
1
Scheduled Email Campaigns Not Sending
Advanced Features
Split Testing
1
Setting Up Split Tests
Dynamic Content
2
Defining Dynamic Content
Creating and Adding Dynamic Content Boxes
Managing Automated Campaigns
Triggered Email Campaigns
1
Triggered Emails
Journeys
32
Journeys Overview
Journeys - Entrant Events
Journeys - Entrant Events = Added to Database
Journeys - Entrant Events = Added to List
Journeys - Entrant Events = Removed from List
See all 32 articles
Statistics and Reporting
Campaign Statistics
5
Email Campaign Statistics - Overview
Email Campaign Statistics - Exporting Email Campaigns Statistics
Email Campaign Statistics - Comparing or Aggregating Campaign Statistics
Email Campaign Statistics - Printing Email Campaign Statistics
Email Campaign FAQs
Split Test Statistics
1
Viewing Split Test Statistics
Bounced Emails
5
Soft bounces and hard bounces
Deleting/removing bounced email addresses from your lists
Campaigns reporting No Bounces
Viewing a bounced email contacts list
How do I export a list of bounced email contacts?
Forms
Embedded Forms
14
What are the different types of website forms?
Can I modify the look and feel for signup, unsubscribe and other forms in Pinpointe?
How can I change the order of data fields in a form that I've already created?
How do I insert a "hidden" field in my form?
Embedded Signup Forms - Overview
See all 14 articles
Third-Party Integration
Pinpointe API - Overview
1
Introduction to the Pinpointe API
JSON API
112
Async Job Status - (api-asyncjobstatus)
API Test (api-test)
Authentication test (auth-Test)
Add New Autoresponder (auto-AddAutoresponder)
Add Subscriber To Autoresponders (auto-AddToAutoresponders)
See all 112 articles
SumoMe
1
How to Integrate SumoMe with Pinpointe
Salesforce.com
1
Pinpointe Salesforce.com Connector
Webhooks
1
Webhooks 2.0
NiftyImages
1
Personalize campaign images with NiftyImages
Zapier
1
Getting Started With Zapier
Billing and Ordering
Pinpointe Account Terms
1
What are Pinpointe's terms of service?
Ordering / Billing Questions
2
How can I get a copy of a previous invoice?
How do I purchase additional email credits?
WordPress Integration
WordPress Plugin
2
WordPress Plugin Installation
Using the WordPress Plugin
Landing Pages
How To Use
13
Adding Background Videos to a Page Section
Landing Page Primary Menu Overview
Style Menu - Overview
Hover Menu
Link Action Feature
See all 13 articles
Carousel Widget
4
Carousel Widget Overview
Carousel Widget - "General" Menu
Carousel Widget - "Presets" Menu
Carousel Widget - "Styles" Menu
Basic Widgets
12
Button Widget
Heading Text Widget
Horizontal Flex Widget
Icon Widget
Image Widget
See all 12 articles
Release Notes
Release Notes
1
2026/05/27 Pinpointe 26.3.3 Release Notes
Old Release Notes
25
2025/6/27 Pinpointe 25.2.1 Release Notes
2025/6/10 Pinpointe 25.1.7 Release Notes
2025/7/21 Pinpointe 25.2.2 Release Notes
2025/7/30 Pinpointe 25.2.3 Release Notes
2025/08/22 - Pinpointe 25.2.4 Release Notes
See all 25 articles
Two-Factor Authentication (2FA) Methods
2FA Tips
5
2FA: Overview
2FA: SMS Text Message
2FA: Email
2FA: Time-Based One-Time Password
2FA: Changing 2FA Method from Account Settings
Handlebars
Handlebars
6
Handlebars - Overview
Handlebars - Best Practices / Troubleshooting
Handlebars - Comparison Helpers
Handlebars - Logical Helpers
Handlebars - Utility Helpers
See all 6 articles
Data Feeds
Data Feed
6
Creating Data Feeds
View Data Feed
Edit Data Feed
Adding Data Feed in the DND Builder
Adding Data Feed in Basic Editor
See all 6 articles
Content Blocks
Content Blocks
3
Content Blocks - Adding Content Blocks in DND Builder
Content Blocks - Create Content Blocks
Content Blocks - Adding Content Blocks in the Basic Editor
