Before enabling 2FA, it's important to verify that your contact details (email address, mobile phone number) are correct!


If you have shared user/subuser logins, you'll need to set up separate subuser logins for each person that accesses Pinpointe. Please contact Pinpointe Support for assistance.  


Pinpointe now supports two-factor authentication (2FA). After you register an authentication method, your account will require you to enter a 6-digit verification code after logging in to access Pinpointe. 




After setting up Email 2FA, 2FA can also be set up via SMS text message and a Time-based One-time Password.


  • SMS Text Message: Receive a text message on your mobile phone with the 6-digit verification code 
    • Mobile phone numbers must have their country prefix. We support:
      • US (ex. +1-555-555-5555)
      • Canada (ex. +1-555-555-5555)
      • Mexico (ex. +1-52-55-5555-5555)
  • Email: Receive an email sent to your account's email address with a 6-digit verification code 
  • Time-based One-Time Password: Receive the code on your mobile phone via a 2FA authentication app (Authy, Zoho OneAuth, Microsoft Authenticator, etc.) to provide you with a 6-digit verification code  


If your haven't set up 2FA via Email the first time around, the next time you log in, you'll be required to register Email as a 2FA method. 


On the Verification Code, screen, type in the code you've received, and click on the "Verify" button (Fig 1). 


Fig 1


 


If you want your browser to remember the verification code, then you won't have to enter a verification code after logging in for 30 calendar days. 


It's important that when you receive your verification code to type it in as soon as you can; if you wait too long, the codes won't work. 


If you get an error message regarding your code, you can click the Back button and request a code again. 


If you want more detailed instructions on how to configure your 2FA method, please read the article below: