If you are subscribed for a recurring plan, but have used all of your email credits prior to month end and need more credits, please email support@pinpointe.com and cc sales@pinpointe.com for further assistance.

If you do not have a recurring subscription, but are set up as a Pay As You Go (PAYG) customer, you can purchase  additional PAYG credits from within your user account if you are logged in as the Account Owner.  

Navigate to Account Settings -> Manage Plan -> Subscriptions. After this, you'll want to scroll to the bottom of the page and use the Purchase button under the Available Upgrades / Addons section to purchase more PAYG Credits.

If you are not the account owner or cannot access the Manage Plan menu, you can send an email to support@pinpointe.com.  

Include the following information:

• Your account / username
• The amount of PAYG credits you wish to purchase