Pinpointe Release Notes — November 2026
This release focuses on sending reliability and reporting accuracy, with fixes that keep your scheduled emails moving and your send totals consistent wherever you check them. It also includes fixes for Journeys and Segments, plus general behind-the-scenes performance and security improvements.
Quick Summary
- Email sends now process reliably without stalling
- Back-to-back scheduled emails stay in the queue
- Send totals now match across reports and the API
- In-app support chat is back on new UI pages
- Active journeys are protected from edits that caused failures
- Journey email actions keep your saved subject line
- Segment contact counts update after list changes
- Duplicating a segment now works
- General performance and security improvements
Improvements
We’ve made a number of behind-the-scenes updates to how your lists load across Contacts, Segments, Databases, Journeys, and SMS, and to how background processing runs, helping keep the platform responsive and dependable.
Bug Fixes
Some customers experienced sends that appeared stuck, showing 0 of their recipients sent. We’ve resolved the underlying cause and moved contact count updates for lists, segments, and tags into the background, so sends start and complete as expected.
Scheduling several emails close together could remove earlier emails from the send queue. Each scheduled email now stays queued and sends as planned.
The total sent count for an account now lines up across the Email Send Summary, Email Campaign Stats, and API data, so you get the same number wherever you look.
The Intercom chat widget is now available on every page of the new UI, so you can reach Pinpointe Support without leaving what you’re working on.
Editing a journey while it was active could cause the journey to fail. Active journeys can no longer be changed in a way that breaks them, so running journeys keep running.
Reopening a “Send an Email” action in a journey showed the original campaign’s subject line instead of the one you saved. It now displays your saved subject line.
When contacts were added to or removed from a list, refreshing a segment didn’t update its contact count. Segment counts now reflect the latest list membership when you refresh.
The Duplicate option on the Segments page now creates a copy of the segment as expected.
Questions about anything in this release? Reach out to the Pinpointe support team — we’re happy to help.