Updates to ticket received automated email

When creating a ticket, add the ability to cc: someone else.

Also, include a summary of the ticket in the email.


Thank you for the suggestion. We can do this today - You can:

a) Send a ticket to and cc the desired contacts - they will all be cc'd when the reply is posted. or

b) You can login to our support portal ( and when you create a ticket, you have the option to cc other contacts. 

Each ticket response includes the link to the full online ticket history.

In addition - we can mark all email addresses for a given domain to be in the same company so that if multiple contacts in your company login or check ticket status - they will see all tickets generated by your company.  (I have set this up for your company too)

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