The Delay until an Event flow allows you to delay processing of the next node in the Journey until a specified event or series of events have occurred. The events to be evaluated are based on rulesets you set up, using the same ruleset tool used to create lists, segments or searches (Fig 1).
Fig 1
To create the events that will be evaluated, click the Delay until an Event flow node once you have added it to the Journey work area. Doing so will bring up the Properties pop-up on the right-hand side of the screen (Fig 2).
Fig 2
Clicking the Add Condition button below the Delay until an Event label will allow you to use the ruleset tool to create the specific events to evaluate (Fig 3).
Fig 3
Note that you can add more than one event to evaluate, just as you can use more than one ruleset to create lists, segments or do a search.
The Properties pop-up contains a field that allows you to set a maximum number of days the Journey system will wait until it moves on to the next node of the Journey structure, whether or not the contact has met the event(s) criteria.
Once you have finished with the action's setup, click the Save Properties button.
The possible Flow options are:
- Delay for a Period
- Delay until a Date
- Unenroll from THIS Journey
- Enroll in Another Journey
- Unenroll from Another Journey