The Opened an Email event will add the contact to the Journey funnel when that contact opens the specified email. 


Fig 1



A contact will be added to the Journey funnel whether email was sent via:

  • API call
  • Manually sent via GUI


To add the specified email to the Journey, click the Opened an Email entrant node once you have added it to the Journey work area. Doing so will bring up the pop-up Properties on the right-hand side of the screen (Fig 2).


Fig 2



Clicking into the input field below the Campaign label will display a vertical menu showing all your available emails. Placing your cursor over the desired email will highlight it (Fig 3). 


Fig 3



Once the correct email is highlighted, Click the Save Properties button at the bottom of the popup. The popup will close. To close the Properties popup without performing a selection, click the small X in the top right corner.


If you wish to remove an Entrant Event, you may click the Delete bloc button at the bottom. However, please note you must have at least one Entrant Event in a Journey for it to be valid. If you try and delete the only available Entrant Event, the system will show an error. 


If you wish to replace the Event, select a new one from the list in the left side menu and drag it into the Entrant Event node area in the work area first, then you can delete the other Event.


To learn more about how different Events work, click on the Event name below to read the associated article.