Once a Journey has been given its Entrant Events, you will now need to decide what Actions you want the Journey to take when a contact enters the funnel.  For example, your Entrant Event may be Added to Database, and you want the initial Action to be, Send an Email.  On the left side of the Journey work area, you will see a vertical menu under the option, Actions (Fig 1). 

Fig 1

Journeys may be made up of multiple Actions, and are the primary building block of a Journey's structure. Adding multiple Actions can result in some very powerful but also complex Journeys. Should you require assistance is setting up your Journey based on your email marketing needs, please contact Pinpointe Support for help.

To select an Action, use your cursor to drag the desired Action into the work area below the second dashed blue line and drop it on the circle with the "+" sign inside.  Please note there will be a default Action of "Terminate" at the bottom of the workflow (Fig 2). 

Fig 2

For example, if you added the Send an Email Action into the main Journey body, it would look like this (Fig 3). 

Fig 3

Shown below are all current Actions. To learn more how different Actions work, click on the Action name below to read the associated article. 

• Split Test Email
• Send an Email
• Send a Notification Email
• Send a Text Message
• Send a Notification Text Message
• Perform Math on a Custom Field
• Add Contact to a List
• Remove Contact from a List
• Update a Contact Property
• Execute a Webhook 
• Send a Zap 
• Terminate