If you have multiple contacts in your databases that you want to Delete or mark as Unsubscribe or Bounced all at once, there's a few steps you'll need to take.


If you have a large number of contacts, you may want to manually create a text or CSV file containing the email addresses for each database that you want to Unsubscribe, mark as Bounced or Delete the contacts' email addresses from. The file should only contain one contact email address per row (Fig 1).


Fig 1



As an alternative to manually creating the list of unsubscribes/bounces/deletes, you can create a segment of those contacts and export it to a csv file (only export the Email Address field). 


If you are migrating from another ESP to Pinpointe, you should be able to export a list of your current contacts from the old ESP that will usually include some sort of "Status" field that will denote the status of each email address, such as "Active", "Opt-out", "Bounce", etc. 


 

WARNING: Your list must be email addresses ONLY! DO NOT include any other fields or columns. In addition, unlike when importing a list of contacts when populating your Pinpointe database, the first row of your Bulk Remove/Unsubscribe csv file should be the first email address you wish to delete or unsubscribe. The first row should NOT be a column name such as "Email Address".


To Remove, Unsubscribe or mark Contacts as Bounced:


In the left navigation menu, select Contacts -> Bulk Remove (Fig 2)


Fig 2




On the Remove Contacts screen, select the Contact Database that contains the contacts you want to permanently delete, unsubscribe or mark as bounced, and click the "Next" button (Fig 3).


Fig 3



Now we'll be able to choose which Contacts to Remove in one of the following ways: 


  • Manually type the email addresses of contacts into a text box
  • Upload the csv file you manually created that contains the list of email addresses (preferred method for larger lists)

Next, choose what you want to do For the Contacts above and click "Next"(Fig 4):

  • Mark them as unsubscribed in my database
  • Remove them from my database permanently
  • Mark them as bounced
Fig 4
 
If you choose "Remove them from my database permanently", you will be prompted to make sure you actually want to do this (Fig 5).

Fig 5



After the process is complete, the applied changes will be applied to your selected database (Fig 6). 


Fig 6


Repeat this process for all databases from which you want to Delete, Unsubscribe or Bounce contacts.