If you have a list of emails with less than 3,000 contacts that you would like to suppress, Pinpointe support can enable the suppression list feature for your account upon request via email at @support@pinpointe.com. 


In your email to Pinpointe support, include the following:

  • Your account ID
  • The number of contacts to suppress


If you have over 3,000 suppression contacts or if you are an Enterprise Edition customer, send your request to support@pinpointe.com where we will provide more specific instructions for managing your suppressions.


Note for Enterprise Edition Customers:  If you want to suppress contacts / domains across all your databases for the entire Enterprise Account, please submit a 1-column csv file of the addresses / domains (@domain.com) to Pinpointe support and request they be added to your accounts Global Suppression List. 


After suppression lists have been enabled by Pinpointe, you can upload your banned/suppressed emails.  

Adding Suppression Lists:


On the left Navigation menu, click Contacts -> Manage Suppressions (Fig 1)


Fig 1




Select the database you want to suppress the contacts from and click the "Next" button (Fig 2).


Fig 2



Click on the Suppress Emails/Domains button (Fig 3). 


Fig 3

 



Now, we're on the Suppression Email/Domain page where you are given two options:


  • I want to type the email address/domains to suppress into a text box: Lets users manually type or paste in a list of email address or domains they want to suppress
  • I want to upload a file that contains the email addresses/domains to suppress: Lets users upload a .CSV file containing the addresses or domains they want to suppress


Click one of the options (Fig 4).


Fig 4


 

I want to type the email address/domains to suppress into a text box


Click on the "I want to type the email..." option (Fig 5). 


In the text box, type in email addresses and/or domains you want to suppress. If you type in a domain, you needs type in the @ symbol before the domain (ex. "@yahoo.com"). 


Each domain and/or email address should be on a separate line. 


Fig 5

When you're done typing in the emails and domains, click on the "Save" button. You'll be taken to a screen with a success message if you've done this correctly or an error message if there are conflicts (Fig 6).


Fig 6


I want to upload a file that contains the email addresses/domains to suppress


Click on the "I want to upload a file..." option, then click on Choose File to add the CSV file (Fig 7).


Fig 7


Your CSV file should have your email addresses and domains in one column with no headers (Fig 8). Each email address or domain should be on a separate row. 


Fig 8




When you're done, click on Save. You'll be taken to a screen with a success message if you've done this correctly or an error message if there are conflicts (Fig 9).


Fig 9




Now when a campaign is sent, Pinpointe will check your banned users list and remove any emails from the list of recipients at the time you schedule an email campaign. These are calculated real-time, just before the email is ready to send.


Note: Suppression lists are managed on a per-list basis. For example, if you have a list of emails to suppress from all lists,  you will need to upload the suppression list to all lists.