When I attempt to access the WYSIWYG Editor to edit or create a campaign in multiple browser environments, it is blank, or gives me an error message. How can I correct this?
This is usually caused by Java Script being blocked within your company's firewall. If this is the case, then please add the following IP ranges to the IP Exception list within your firewall appliance or software:
Range 1: 18.104.22.168 through 22.214.171.124
Note: You will need to reboot or power cycle your firewall appliance after adding and saving this information.
The above IP ranges are all owned and utilized only by Pinpointe On-Demand.
If you still have issues, you may be in a custom IP range (An Enterprise Edition Customer), so please contact support via CHAT or email.