How To View a List of Bounced Email Contacts (Hard Bounces Only):


While in the Pinpointe application, go to Contacts in the menu bar -> Search

In the drop boxes choose (from left to right) Activity Status | is | bounced 

Once you have done this, click the "Display Results" button. This will show you all your contacts that have bounced.




 

How to Export a List of Hard Bounces:


While in the Pinpointe application, go to Contacts in the menu bar -> Export Contacts

Select option "Do an 'On-The-Fly' Search for Contacts" and check 'All Databases' - under SELECT 1 OR MORE DATABASES -> click "Next >>" button. 



An 'Export Contact Status' pop up box will appear - check off 'Bounced.'


On the next page, under FILTER BY BASIC DETAILS, select 'Either Format' under 'Email Format' and 'Both Confirmed and Unconfirmed' under 'Confirmation Status' (important). Click the "Next >>" button.



Now Select the File Format in which you wish to save your exported list (CSV or XML).


Note:  Only select to export the ‘Email Address’ Field; select ‘None’ for all other fields or you will get the information from all of the data fields

Click the "Next >>" button.


Finally, select ‘Start Exporting...’ to export your list of bounced email contacts.

When the export is complete, the screen will display a message for you to 'Click here to download the export file.'  


Left click the link to download the file to your PC. When you click the link it opens a browser window and displays the list in the browser instead of downloading the file to your PC, then try right clicking the link and choose 'Save link as' to save the file to your PC. If you are using a Mac, you may need to use the 'CTRL+Left Click' operation to save the file to your Mac.